At Noxlook Jewelry, we are dedicated to providing high-quality craftsmanship and ensuring your complete satisfaction with every piece. We believe in the exceptional quality of our work, which is why we go beyond industry standards to offer you peace of mind.

1. DAMAGED AND DEFECTIVE ITEMS

Your order is insured until it reaches your door. However, please follow these steps to protect your purchase:

• Inspection Upon Delivery: Please inspect your package immediately upon arrival. If the external packaging is visibly damaged, crushed, or opened, we strongly recommend you refuse the delivery or ask the courier to file a damage report.

• Reporting an Issue: If you receive an item that is damaged or defective, you must contact us at support@noxlookjewelry.com within 48 hours of receipt. Please include your order number and clear photos of the damaged item and the packaging.

• Resolution: Once we evaluate the issue, we will provide a free replacement or a full refund at no additional cost to you.

2. RETURN POLICY

We stand firmly behind our jewelry. While the standard legal withdrawal period in Europe and the UK is only 14 days, Noxlook Jewelry proudly offers an extended 30-day return policy because we trust the quality and beauty of our products.

• Return Period: You have 30 calendar days from the date of delivery to request a return (extending the standard legal requirement).

• Condition of Items: To be eligible for a return, items must be in their original, unworn, and unused condition.

• Product Security Seal: All items are shipped with a Noxlook Security Seal. Returns will ONLY be accepted if this seal is intact. If the seal has been cut, broken, or tampered with, the item is considered used and is no longer eligible for return.

• Packaging & Documentation: Items must be returned in their original packaging, including the jewelry box, any promotional gifts, and the Product Certificate (if applicable).

3. NON-RETURNABLE ITEMS (EXCLUSIONS)

Please note that the following items cannot be returned or exchanged due to their bespoke nature:

• Personalized Products: Any item featuring names, initials, or specific engravings.

• "Personalized" Category: All products listed under our "Personalized" category on noxlookjewelry.com.

• Custom Orders: Any piece specifically designed or modified at the customer's request.

• Note: These items are exempt from the standard 30-day return policy unless they are found to be defective or incorrectly manufactured.

4. WARRANTY POLICY

We stand behind our quality with a solid commitment to our customers.

• 1-Year Manufacturer’s Warranty: All Noxlook Jewelry pieces come with a 1-year warranty covering manufacturing defects from the date of purchase.

• Exclusions: The warranty does not cover damage resulting from normal wear and tear, accidental damage, loss of stones due to negligence, or unauthorized modifications/repairs by third parties.

5. RESIZING POLICY

• One-Time Free Resizing: We offer one free resizing for rings within the first 30 days of receipt.

• Shipping Costs: While the resizing service is free of charge, the customer is responsible for all round-trip shipping costs associated with the resizing request.

6. REFUNDS & STORE CREDIT

• Standard Refunds: Once your return is inspected and approved, the refund will be processed to your original payment method within 10 business days.

• Gift Returns: Items received as gifts are not eligible for cash refunds. Instead, we will issue Store Credit for the full value of the item, which can be used for future purchases at noxlookjewelry.com.

7. SHIPPING & RETURNS PROCESS (REGIONAL TERMS)

• Complimentary Shipping: We offer free insured shipping on all orders over $199 USD.

• Free Returns (USA, UK, and Europe): We provide a prepaid return shipping label at no cost for all eligible returns originating from the USA, United Kingdom, and European Union countries.

• Other International Returns: For returns from countries outside the USA, UK, and Europe, return shipping costs and any applicable duties/taxes are the responsibility of the customer. Please contact support@noxlookjewelry.com for specific instructions.