1) Customer Support Contact

Noxlook Jewelry
Operated by Trio Handels und Dienstleistungen GmbH

📧 Email: info@noxlookjewelry.com
📞 Phone: +49 176 62356471

2) Response Time

We aim to respond to customer inquiries within 24–48 business hours.
Response times may vary during weekends, holidays, or peak periods.

3) Support Scope

We can assist with:

• order and shipping questions

• payment and billing issues

• returns and refunds

• product information (materials, sizing, care)

• damaged or defective items

Please include your order number in all inquiries.

4) Complaints & Claims

Claims must be submitted:

• within 48 hours of delivery

• in writing via email

• with photo or video evidence

Late or incomplete claims may not be accepted.

5) No Medical or Legal Advice

Customer service does not provide medical or legal advice.
For health concerns, please consult a qualified professional.

6) Abuse of Support

We reserve the right to limit or refuse support in cases of abusive or inappropriate communication.